Passenger Delight has been one single goal for us at IGIA that has helped us shape our company, our services, goals and all that we stand for today. The same will chart a course for us in the future as well. We wish to take some of the best ideas in the airport business and make it a reality for passengers at the New Delhi International Airport - creating immense possibilities that await you and us.
In January 2006, the consortium was awarded the concession to operate, manage and develop the IGI Airport following an international competitive bidding process. The GMR-led Consortium signed the Operations, Management and Development Agreement (OMDA) on April 4, 2006 with the AAI. The initial term of the concession period is 30 years extendable by another 30 years.
Besides upgrading the existing terminals, DIAL commissioned a new runway 11-29 at IGI Airport on September 25, 2008. It also commissioned the new domestic departure terminal - 1D (T1D) on 26th February, 2009.
Terminal 3 (T3) has a modern 5 level in-line baggage handling system to eliminate baggage X-ray prior to check in, spacious security hold area with extensive F&B and retail facilities, special contact zone for passengers with special needs and baggage handling area on a separate level allowing greater space for passenger amenities.
In March 2010, DIAL has completed the construction of integrated passenger terminal (Terminal 3) marking the completion of the first phase of development. IGIA is now capable of handling 62 million passengers per annum (MPPA).
The airport infrastructure will be enhanced further based on passenger demand and market needs. Terminals and runway capacity will be added in a modular manner to form a ‘U’ shaped complex with an ultimate design capacity of 100 million passengers per annum.
The plush Terminal 3 of the Indira Gandhi International Airport (IGIA) was constructed in record time of 37 months, an everlasting feat in the aviation history. The IGIA in New Delhi today ranks among the top airports of the world and have won numerous awards and accolades for quality and efficiency.
Constructing a super-sized world-class terminal 3 (T3) in mere 37 months (The T3 terminal was built to facilitate the 2010 Commonwealth Games, in Delhi) was not only a very challenging task but also seemed impossible initially. Terminal 3 is the largest single terminal in India and fifth largest in the world. IGIA is India’s only Airport with three operational runways.
The Indira Gandhi International Airport (IGIA) at Delhi truly showcases many majestic and breathtaking vignettes of not only human life but also play a key role in giving fillip to the nation’s economy. Modern airports are required to manage multiple facets of functions that relate to operational, environmental, societal and technological needs in a sustained manner. While there will always be new airports being planned and delivered globally, there is still a vast majority of airports that need renovation, expansion and modernization. Modernization of airports is one of the main ingredients for country’s economic growth.
Today, Delhi Airport itself caters to a major chunk of total domestic and international traffic volume handled by Indian airports.
Delhi Airport has always been in the forefront Environment Sustainability. The integration of Green Building concept from planning, designing to operational phase has earned Delhi Airport LEED Gold as a new construction and IGBC Platinum rating as an Existing building. This is the first Carbon Neutral Airport in the Asia Pacific Region, under Airport Carbon Accreditation Program of ACI. Delhi Airport has installed 7.84 MW solar power plant in the airside area, and is the first airport in the country to have such a facility. The airport also has a very robust energy efficiency program in place and is the first airport globally to have ISO 50001 certified Energy Management System.
Terminal 3 also boast of an energy efficiency based Clean Development Mechanism (CDM) project, one more unique achievement and first among airports globally. In terms of water management, significant initiative have been undertaken, including 16.6 MLD Zero Discharge Sewage Treatment Plant (STP), more than 300 rainwater harvesting structures and water efficient fixtures in the Terminals. Besides, different pollution prevention, resource conservation and emission reduction measures are in place with the sole objective of environment protection and sustainable development.
Delhi Airport through its social responsibility organ--GMR Varalakshmi Foundation—was the first to realize the potential and importance of Skill Development in the nation’s economy. It develops innovative and locale-specific initiatives which span the areas of Education; Health, Hygiene and Sanitation; Empowerment and Livelihoods; and Community development programmes. Many students who passed out from the foundation have been gainfully employed in reputed corporate houses in the country. The Delhi Airport has won over 50 awards and accolades across the world bringing recognition to the world class infrastructure and services for the airport which serves as the gateway to India.
GM Rao, a Mechanical Engineer, is the Founder Chairman of the GMR Group, the global infrastructure developer.
Born in Rajam in the Srikakulam district of Andhra Pradesh in India, GM Rao ventured into business starting with a single jute mill in 1978. Since then, till before India’s economic liberalization, circumstances compelled him for opportunity driven business building.
He entered 28 businesses as a serial entrepreneur and exited most of them with the opportunities thrown up by the opening up of the Indian economy in the early 1990s. As a part of the post-liberalization generation of entrepreneurs, his moves became entirely strategy driven and focused on long term objectives. Eventually, his single-minded focus on the core infrastructure sector resulted in GMR Group exiting some of the highly attractive businesses of banking, insurance, software, breweries, jute and sugar.
In his long journey, GM Rao evolved from a student leader, to a trader, to a manufacturer, to a banker, to an infrastructure developer.
Over the last 4 decades he has successfully established GMR Group, as one of the most recognized brands in the country, creating national infrastructure assets of global scale and world-class quality, creating new benchmarks. The Group is now well diversified and professionally managed infrastructure developer with focus on Airports, Energy, Transportation and Urban Infrastructure including SEZs.
While business grew rapidly, GM Rao laid special emphasis on long term prosperity by focusing on institution building as well. The GMR Group Vision states “GMR Group will be an institution in perpetuity that will build entrepreneurial organizations making a difference to society through creation of value.” A set of seven core Values & Beliefs was arrived at, to define the GMR Group’s distinct organization culture. This was further strengthened by a Code of Conduct for all employees, emphasizing on ethical and professional behavior.
Rao believes that “Family must be run like Business and Business must be run like Family”. He made the pioneering effort in formulating a Family Constitution taking expert opinion from world renowned consultants. This is now formalized into a legal document, with all immediate family members including spouses as signatories.
He says “Strong family governance ensures strong corporate governance”. He believes that this will ensure a smooth transition of business from generation to generation, and at the same time, enable professionals to discharge their rightful roles in the growth and development of the Group.
GM Rao’s vision in 3 dimensions of business building, institution building, and family governance had a 4th dimension built into it, that of giving back to society. This, he started very early on, in his career. Eventually, he set up an independent, professionally run, company, GMR Varalakshmi Foundation, to channelize funds for social causes for the benefit of the under-served in society. Today, the Foundation is active in 25 locations in India and Nepal and its 4 areas of activity are education, healthcare, livelihood and community development and it has received wide national recognition for its impact in the sections of society it serves.
To ensure that his legacy lives on beyond his lifetime, he made an endowment of the entire portion of his personal wealth to the GMR Varalakshmi Foundation in March 2011.
He was conferred with the honorary Doctor of Laws by York University, Toronto, Canada in 2011, the honorary Doctor of Letters by the Andhra University, India in 2010 and honorary Doctor of Letters by the Jawaharlal Nehru Technological University, Hyderabad, India in 2005. He received the award for the ‘First Generation Entrepreneur of the Year’ from CNBC TV18 in 2009. In the same year, he received the Infrastructure Person of the Year award at the Infrastructure Journal Award Ceremony held in London. He was also chosen as the ‘Entrepreneur of the year’ at the Economic Times Awards for Corporate Excellence 2006 – 07, apart from numerous other awards and public recognition throughout his career. He has served on the very prestigious Central Board of Directors of Reserve Bank of India (RBI) from year 2011 to 2015.
For his considerable achievements, he insists “All the credit goes to my GMR colleagues and my family for their understanding, shared vision, hard work and dedication”.
One of the first directors of the Group and has been a member of the Board since 1996, Srinivas Bommidala entered his family tobacco export business in 1982 and led the diversification into new businesses such as Aerated water bottling plants, etc. He was also in charge of international marketing and management of the organization.
Subsequently, he led the team as the Managing Director of GMR Power Corporation Limited for setting up the first Independent Power Project. Situated at Chennai in southern part of India this 200 MW project with slow speed diesel technology is the world’s largest diesel engine power plant under one roof. He was also instrumental in implementing the 388 MW combined cycle gas turbine power project in Andhra Pradesh.
When the Government of India decided to modernize and restructure New Delhi airport under a Public Private Partnership in 2006, he became the first Managing Director of this venture and successfully managed the transition process from a public owned entity to a public private partnership enterprise.
In 2007 he took over as the Chairman of Transportation & Highways Sector consisting of Transportation, Special Economic Zone at Kakinada - Andhra Pradesh and Krishnagiri in Tamilnadu , Construction, Commercial Property Development at Delhi & Hyderabad Airports/ Aerotropolis and other Group Properties Businesses. Also, he was the Chairman of GMR Sports which owns Delhi Dare Devils as IPL Franchisee.
From 2011 to 2018, Srinivas Bommidala was the Chairman – Airports, which consists of Indira Gandhi International Airport (Delhi), Rajiv Gandhi International Airport (Hyderabad), Mactan Cebu International Airport, Republic of Philippines. GMR today is among the top five airport developers in the world. He will continue to spearhead Commercial Property Development / Aerotropolis at New Delhi and Hyderabad airports.
Mr. Srinivas Bommidala is currently Chairman – Energy, which has successfully implemented/is developing multiple power generation plants including transmission projects with an aggregate capacity of about 7500 MW. The Group has a diversified portfolio of coal, gas, hydro, solar and wind-based power projects.
Kiran Kumar Grandhi is the Corporate Chairman of GMR Group overseeing Group Finance and Corporate Strategy, Planning & Development and Central Procurement. He is a Member of the Group Holding Board, GMR Group. He also oversees GMR Sports and GMR League Games.
After completion of his studies, Mr. Grandhi joined family business in 1996 as Management Trainee in Agri-Business and has subsequently held several leadership positions.
In 1998, Mr. Grandhi became Director of the Infrastructure Business overseeing Corporate Finance, New Business Development and Organization Development. In this role, he spearheaded financial restructuring and fund raising for new projects like Tanir Bhavi Power Project – which was the world’s first floating power plant at that time. He played key role in Group’s decision to divest in non-core business like Information Technology, Brewery and Banking (Vysya bank) to focus on Infrastructure development.
In early 2000, Kiran Kumar Grandhi initiated an organization restructuring programme and anchored the change management effort. As part of the process, he set-up the Shared Service Centers in Project Finance, Corporate Finance, Legal, HR, Business Development, Corporate Communication, Finance & Accounts Departments to provide expertise and services to various business of the Group.
Mr. Grandhi was instrumental in winning several successful infrastructure bids for the Group under Public Private Partnership route with the Central and State Governments in sectors like airport, highways, etc.
From 2003 to 2011, Mr. Grandhi geared his focus towards GMR’s Airport Business and under his leadership GMR Airports has become world’s fourth largest private company in the sector.
He led the GMR Group’s successful bid for Hyderabad International Airport in the year 2000. Having led the bid effort successfully, in 2003 he took over the onerous task of heading the Design and Development of the Greenfield Airport project from concept to commissioning in March 2008.
In 2006, Mr. Grandhi also led the successful bid to modernize Indira Gandhi International Airport, New Delhi.
Prior to his current role, Mr. Grandhi led the Urban Infrastructure & Highways business– where he managed a portfolio of approximately 1,200 kms of Highways across 10 projects.
An exceptional people leader, Mr. Grandhi spends substantial amount of time planning and reviewing development of the next generation of leaders for the Organization. He also takes active part in GMR Varalakshmi Foundation (GMRVF) - the Corporate Social Responsibility arm of the Group.
His vision for the Group is to create an entrepreneurial culture in the organization fostering innovation at all levels while adhering to the highest standards of corporate governance and ethics.
Mr. Grandhi is a Member of Young Global Leader Class of 2015 of World Economic Forum and Young Presidents Organization. In early 2017, Mr. Grandhi was appointed as the Vice President of ASSOCHAM.
Mr.G.B.S.Raju has taken over as the Chairman – Airports, GMR Group from 1st April 2018.
He joined the family business, the GMR Group, in 1996 at the age of 22, and was the Business Chairman of the Energy Sector for over the last six years. During his stint in the Energy Sector, multiple power generation plants including transmission projects were implemented/at various development phases, with an aggregate capacity of about 7500 MW. The sector has a diversified portfolio of coal, gas, hydro, solar and wind-based power projects. Raju had held multiple positions in key areas of business, such as energy, airports and highways that are vital for India to fulfil its tremendous potential and economic development. He has been instrumental in establishing GMR as a key Infrastructure player with footprints in Indian and International markets.
He is also one of the Group Directors of GMR Infrastructure Ltd, GMR Varalakshmi Foundation, the CSR arm of the Group and a member of the Group Holding Board, the apex decision making body of the Group. His proactive and personalised approach to the business combined with competitive spirit has helped towards the growth of the Group and its various businesses.
Initially, he played a crucial role in shaping the overall strategy and positioning of the organisation. He then took on the development and implementation of various projects of the Group. He pioneered the development of Power projects by setting up India’s first and the World’s largest floating barge mounted power plant – GMR Energy Ltd. He effectively steered the Group’s foray into the Roads Business by revolutionising the road development projects. Today, GMR has a balanced Highways portfolio across the length and breadth of the country and is now one of the leading road developers in the country. He, as Group CFO, also successfully led the Group through GMR Infrastructure’s maiden IPO in 2006 and certain largest QIPs & Private Equity in the years 2007, 2010 & 2011 amounting to approx. USD 3 billion in the Energy and Airport sectors of the Group.
With his far sightedness and entrepreneurial skills, Raju was a key player in leading GMR’s foray into the Airport Sector and in developing the Hyderabad, Delhi and Istanbul Airports and in winning the Cebu Airport (Philippines) and recently the Mopa Greenfield Airport in Goa (India). The Group was guided by his strategic vision in developing international business and building projects like, Sabiha Gokcen International Airport, Istanbul and a power project in Jurong Island in Singapore.
Mr. K Narayana Rao is a Chartered Accountant, Cost Accountant, Company Secretary and Management Accountant. He has over 28 years of experience and for the last 9 years has been working with GMR Group. Earlier he was Managing Director of GMR Industries Limited. He has rich experience in dealing with various Banks, Financial institutions, and Government agencies. He is a member in the Managing Committee of ASSOCHAM, FICCI, Indian Sugar Mills Association, South India Sugar Mills Association and AP Distillery Association.
Mr. I Prabhakara Rao aged 58 years has been appointed as Executive Director of DIAL. He was the Chief Executive Officer of DIAL since 2011. Prior to that he was Chief Development Officer at DIAL and was responsible for revamping the erstwhile Domestic and International Terminals and building a new Integrated Terminal - 3. He has made a stellar contribution in leading the construction of IGI Airport and then leading the operations of the Airport and achieving towards Number # 1 ranking in ACI/ASQ ranking in the world in CY 2015 & 2016.
In the recent years, under his leadership as Chief Executive Officer, the performance of the Company has reached greater heights and has wiped out past year losses by controlling the costs and taking various new initiatives. He has brought in strong execution rigor to his work, and has considerably strengthened the Company.
Under the stewardship of Mr. I. Prabhakara Rao, as CEO, IGI Airport has implemented various measures in the direction of improving passenger service efficiency, power savings, environmental protection, cost reduction, which has taken the customer service to the highest levels and contributed to the increase in the bottom line of the Company. Under his leadership IGI Airport has been adjudged as No. 1 Airport in 2014 as well as in 2015 in the Airport Service Quality Award conducted by Airport Council International in the 25 mn to 40 mn passenger size category and many other prestigious National and International Awards.
The Company rated as the No. 1 Airport in the world in the highest category (>40 Million Passengers per Annum) by Airport council International for 2017.
Mr. G. Subba Rao is a Commerce Graduate and a Chartered Accountant. He has wide experience at senior level in Public Sector and Private Sector Banks. Previously, he was Board Secretary of a Nationalised Bank.
Mr. R.S.S.L.N. Bhaskarudu is a graduate Electrical Engineer from the College of Engineering, Andhra University. Mr.Bhaskarudu is an Independent Director of GMR Infrastructure Limited (Holding Company). He has over 45 years of experi-ence with proven track record in management and leadership positions. He served more than twenty one years at Bharat Heavy Electricals Limited (BHEL). During his tenure in BHEL, he was involved in the development and production of turbine generator sets, including auxiliaries all over the country. He also worked for over 16 years with Maruti Udyog Limited (MUL) from its inception. He served as the Managing Director of MUL. He also served as a Member / Chairman of the Public Enterprises Selection Board of the Government of India.
Mr. N.C. Sarabeswaran is a Chartered Accountant and the Founding partner of M/s Jagannathan & Sarabeswaran, Chartered Accountants, an Audit Firm with 40 years standing. He renders advisory services to various corporate clients. He was Nominee Director of Reserve Bank of India and later professional and Independent Director on the Board of Vysya Bank Limited, the predecessor of ING Vysya Bank Limited for 13 years. He was Chairman of the Audit Committee and a member of Management and Joint Venture Committees. He was the past President of Indo-Australian Chamber of Commerce. He is an Advisory Board member of a US and Australian Private Equity Fund. An Independent Director and Chairman of the Audit committee of the largest Micro Finance Company in Tamil Nadu.
Mr. Suresh Goyal is the Managing Director and Chief Executive Officer of SBI Macquarie Infrastructure Fund, which is one of the largest infrastructure funds in India with a corpus of $ 1.20 billion. His role involves developing and implementing the overall strategy for the Fund.
Prior to joining SBI Macquarie, he was with Leighton International, a pre-eminent construction and mining company, operating in South East Asia, India and Middle East. There he set up Investments & Acquisitions group and led group’s initiatives in PPP/BOT business across the region.
Prior to that, Mr. Suresh Goyal was with Lazard and HSBC in Investment Banking advising clients in India in bidding for Projects, cross-border merger & acquisitions, and fund raisings.
Ms. V. Siva Kameswari is a Chartered Accountant having more than 24 years of experience comprising of management consultancy and industry experience. Her sector experience includes automotive, light & heavy engineering, process industries such as chemicals, petrochemicals, life sciences, cement, FMCG, financial services, infrastructure; hospitality, IT/ ITES and retail. She has significant experience in the areas of Business Strategy, Corporate Planning, Performance Improvement, Activity Based Costing, Supply Chain, Strategic Cost reduction, IT strategy and Implementation. At present, she is an independent management consultant and also offers financial advisory services as part of her portfolio (from November 2008 till date).
She has worked with Ashok Leyland (September 1989 to March 1993) in the Corporate Budgets and Consolidation department for nearly 4 years. She has also worked in the areas of Corporate Planning for the Company.
Mr. Matthias Engler is an alternate director to Ms. Denitza Weizmantel.
Engler holds a German University degree (equivalent to M. Sc. Degree) in Business Administration / Electrical Engineering and Information Technology. Presently, he is working as Senior Project Manager with Fraport AG’s Global Investments & Management department and he is also the Managing Director of Fraport AG Project Office Delhi.
During his 17 years in the aviation business with Fraport AG, he was working for the Fraport AG Aviation Ground Services department, the Special Projects department and now the Global Investments & Management department and gained extensive experience in project management, airport operation and airport planning.
Engler also has international exposure with respect to airport privatization projects and airport master planning in Asia and Europe.
Ms. Denitza Weizmantel joined Fraport as Project Director in the Global Investments & Management team in January 2015. In this role, she was primarily responsible for the re-organisation and integration of Aerodrome Ljubljana into Fraport Group. Furthermore, she managed business development projects at Fraport’s US subsidiary Airmall and M&A activities in Western Europe.
Prior to joining Fraport, Denitza Weismantel worked in a boutique consultancy and assisted renowned retail companies with developing and implementing growth and internationalisation strategies as well as with managing change. Between 2000 and 2010 she worked in the Transactions Practice of PricewaterhouseCoopers (PwC) leading corporate valuation, transactions management and strategy projects in different countries and industries. She ran an international network of transactions experts aimed at cross-country business development and significantly contributed to establishing a specialized Retail & Consumer team within the firm’s German Transactions Practice.
Denitza Weismantel holds degrees in business administration from the University in Frankfurt and in Banking and Finance from the University of Wales, Bangor.
Dr. M. Ramachandran, a retired officer of Indian Administration Service has held various prestigious positions in his early years of service like that of Collector and District Magistrate of Bijnor and Rae Bareli in Uttar Pradesh, Divisional Commissioner of Meerut, Garhwal & Bareilly Divisions where he took various new initiatives and received the appreciation of public.
As the First National Officer on deputation to United Nations Development Programme (UNDP), India, he has handled assignment as Head of the Industry Trade Sector Programme supervising Project formulation and implementation covering Ministries of Industry, Commerce, Textiles, Steel, Electronics, etc. He developed India’s 1st Leather Sector and Jute sector Programmes totaling $38 million and obtained approval by presenting these two programs before the UNDP’s Governing Council at New York.
Apart from the International assignment and the postings in the States of U.P. and Uttaranchal he has also served as Private Secretary to Union Minister of State in the Ministries of Industries, Finance, Commerce, Internal Security, and Power. He has also worked for the Government of India as Joint Secretary, Ministry of Shipping.
He has served as Principal Secretary to Chief Minister of Uttaranchal, Additional Chief Secretary in-charge of Infrastructure, supervising and coordinating 16 departments and structured the Infrastructure Vision for the State and his initiatives have enabled the State to be on the path of steady development and have been responsible for rapid industrialization of the State. He has held the position of Chairman of State Industrial Development Corporation and of Infrastructure Development Corporations as Joint Ventures of IDFC and IL&FS.
He was Secretary, Ministry of Urban Development in Government of India. He was Chairman of the Metro Rail Corporation of Delhi, Bangalore, Kolkata and Chennai.
Dr. M Ramachandran holds a post graduate degree in Economics and is a Master of Philosophy in the subject of Economic Planning from University of Glasgow. He has a Phd. in Project Planning.
Mr. Anuj Aggarwal took over the charge of Member (HR) of Airports Authority of India (AAI) on 1st December, 2014.
He is an Engineering Graduate from BITS Pilani and also holds Advance Diploma in Management. He has successfully completed the professional courses on "Airport Executive Leadership Programme" jointly conducted by ACI and the John Molson School of Business, Concordia University, Canada; "Management Development Programme" on Aviation Management conducted by IIM, Ahmedabad; "International Executive Diploma Programme" Conducted by School of Business, George Washington University, Washington DC and "Certified Corporate Directorship" conducted by Institute of Directors, New Delhi.
He has an experience of more than 29 years of service in the Aviation sector in different roles.
After joining AAI, he has worked in various capacities like Executive Director in Key Infrastructure Development (KID) Cell of AAI, Regional Executive Director (RED), Northern Region, Airport Director, Ahmedabad International Airport, Jaipur International Airport and Goa International Airport.
Presently, he is also occupying the post of Member, Executive Council, SCOPE and Vice President of All India Public Sector Sports Promotion Board (AIPSSPB). He is also Chairman on the Board of CHIAL, Chandigarh and Director on Board of MIHAN, Nagpur, JV companies of AAI.
Shri Anil Kumar Pathak has taken over charge of Member (Planning) in Airports Authority of India on 21.08.2018. Shri Pathak holds Master Degree in Environment Science & Engineering. He is also certified International Airport Professional (IAP) by ACI-ICAO.
Prior to this assignment, Shri Pathak was Executive Director (Planning) & Executive Director (Engineering) in Corporate Headquarters and associated with Corporate Planning, Traffic Forecasting, and Airport Infrastructure Planning &Execution of projects across India.
He is having 30 years of rich experience in planning, design of modern state-of-art environment-friendly airport terminals and airside infrastructure like runways, apron etc. its financial evaluation, regulatory clearances, tendering & award processes. He is also associated with execution of various Greenfield & Brownfield Airport Projects across India.
Ms. Rubina Ali is a Joint Secretary, Ministry of Civil Aviation, New Delhi.
She has done post-graduation in history and joined the Central Secretariat Services in 1991, prior to this assignment, Smt. Rubina Ali held various positions in various organizations like Ministry of Finance, Ministry of Culture, Ministry of Mines.
She has a rich experienced in executive decision making, policy formulation, monitoring and review of the works of Airport Authority of India, JV Airports, Airport Development and Administration.
Delhi Airport bags Golden Peacock National Training Award
Delhi Airport was declared as the winner of ‘Golden Peacock National Training Award’ for the year 2019 by the Awards Jury under the Chairmanship of Justice (Dr.) Arijit Pasayat, former Judge, Supreme Court of India.
A 'Golden Peacock Awards Presentation Ceremony' was held on 6th March 2019 at Hotel Habtoor Palace, Dubai, (UAE), in the presence of a distinguished gathering of business leaders and participants.
This award is a testament of various Training Initiatives undertaken by DIAL in association with Disha Learning Academy that has been instrumental in imparting Soft Skills training to Airport Staff.
Delhi Airport accorded ACI Asia-Pacific Green Airports Platinum Recognition 2019
Delhi Airport received “Platinum Recognition” (the highest category) in ACI Asia-Pacific Green Airports Recognition 2019. ACI Green Airports Recognition has the fundamental objective of sharing and promoting airport’s environmental best practices in Asia Pacific region.
This year the theme of this program was “Green Airport Infrastructures” for Airports. DIAL’s “green infrastructure” initiative was evaluated as one of the best among 19 participating Airports of the Asia Pacific region.
Delhi Airport declared the Best Airport in ACI-ASQ Awards 2018
Delhi Airport has been adjudged as the best airport by size and region (over 40 MPPA in Asia Pacific) by Airports Council International (ACI) in the Airport Service Quality Program for 2018. The ACI ASQ Awards have been re-launched with percentage based system that recognizes top 20% airports by Size and Region.
To ensure that the ASQ program keeps pace with the changes in the airports industry, ACI has made improvements in the existing ASQ Awards and have introduced new awards. Previously only the top three airports received awards in their respective passenger categories.
The newly-introduced-criteria of ACI ASQ Awards includes revised categories, a modified rating system and separate surveys for Departures and Arrivals. The ASQ Departures Survey has three major changes being put into effect- a new scoring system, new category definition of the existing awards and new awards. A new ASQ Arrivals Award, based on the ASQ Arrivals Survey program is based on the overall satisfaction survey.
Numerous accolades for DIAL at the 32nd Garden Tourism Festival 2019
The annual Garden Tourism festival was organised by the Delhi Tourism and Transportation Development Corporation, Govt. of Delhi from the 15th to 17th February 2019 at the Garden of Five senses in Delhi.
In the backdrop of the deteriorating air quality in the city, the theme of this year's festival was “PLANTS- LIFELINE FOR EVERYONE”.
The colourful fauna displayed in the festival had several varieties of exotic flowers, plants including potted plants, foliage, cut flowers, hanging baskets, medicinal plants, Dahlias, Roses, Cacti, terrariums, bonsai, garden equipment and everything related to greens. There were also mini-events during the festival like painting competitions for kids, cultural programs and exhibitions for people. In addition to the main theme, the major objective behind these mini-events was to promote cultural integrity among one and all.
Various agencies such as NDMC, DDA, CPWD, private farms and corporate houses, private nurseries participated in the competition under various categories of the display of flower/ plants/ artistic arrangements/ theme garden arrangements etc.
This year again, DIAL has successfully bagged two first and nine second prizes under different categories of Plant display, Theme garden arrangement etc.
In addition to the above, DIAL was also awarded a trophy and a memento as a special recognition among the Corporate categories not only for the quality plant display during the Garden festival but also for our continual committed Landscape works at the IGIA premises.
Communication Excellence awards to DIAL
DIAL was conferred with Three Excellence Awards at 13th Global Communication Conclave organised by Public Relations Council of India (PRCI) held at Jaipur on 16th February 2019.
DIAL was awarded with one Silver and two bronze awards for various initiatives undertaken by the Corporate Communication team in the year 2018.
Public Relations Council of India (PRCI) is a premier organisation of professionals from public relations, corporate communication, advertising, media and other allied sectors. It organises the prestigious PRCI Excellence Awards to honour the PR initiatives and strategies executed by corporate communication teams across businesses in India. The awards are keenly contested and proudly won by companies.
This year, around 80 corporate houses like Adani Group, Titan, Mahindra Group, Godrej Group, TAFE, ICICI Lombard among others had submitted their entries for the awards.
Delhi Airport conferred Global 4-Star Airport by Skytrax
Delhi Airport has been adjudged as a Global 4-Star Airport and ascribed as Best Airport in India / Central Asia” in 2019 Skytrax World Airport Awards. The award was conferred to Delhi Airport in an awards ceremony organized by Skytrax in London on March 27th 2019.
The award was received by CEO, DIAL- Videh Kumar Jaipuriar. Speaking on the occasion, Mr Jaipuriar said, “The collaboration of various agencies working at the Airport has enabled Delhi Airport achieve this unique feat. Being recognized as a Global 4-Star Airport by Skytrax validates that Delhi Airport’s quality of services are of global repute. In the last one year, we have undertaken series of initiatives including retail refresh at T1 and T3, commencement of T2 as full-fledged terminal, more Immigration counters and various technological interventions. The recent ramp up of GMR Aerocity at full scale also takes passenger experience to a new height. We are now set to expand our capabilities both at Terminal and Airside.”
The Skytrax Airport Ratings are based on a comprehensive analysis of over 500 product and service items across the airport customer experience. The criteriaincludes key items of process efficiency, terminal comfort and cleanliness, passenger facilities and staff service. Product assessment includes features such as seating, power options, Wi-Fi, washrooms, food and beverages and all front-line facilities. Service ratings cover both official staff (e.g. immigration, police, security and customs) as well as more general airport staff (shops, restaurants and cafes, help counters etc.).
Introduced in the year 2000, the World Airport Star Rating program is a global Quality-Evaluation-System for the Airport industry. It uses a direct and professional analysis of Airport’s Product and Service quality standards.
GMR Group is a global infrastructure major with interests in Airports, Energy, Transportation and Urban Infrastructure. Founded in 1978, by its Chairman G.M. Rao, the Group has grown into a well diversified and professionally managed organization. Employing the public-private partnership model, the Group has successfully implemented several global infrastructure projects and is in the process of developing several others.
www.gmrgroup.co.in
www.airportsindia.org.in
Airports Authority of India is responsible for the provision of airport infrastructure, airport maintenance and air traffic control services in India. AAI is constituted under the Airports Authority of India Act, 1994 and is responsible for civil airports and civil passenger enclaves at defence airports
www.fraport.com
Frankfurt Airport Services Worldwide is a global airport operator that offers comprehensive airport management services including terminal and traffic management, baggage and cargo handling, aviation ground handling, aviation security and consulting. It operates airports in Germany, Turkey & Peru. Its flagship Frankfurt Main Airport is ranked amongst the top 10 airports in the world.
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